FAQ

Which one should I choose; Paper or Vinyl?

Paper stickers are mainly used for labels used indoors. They are typically printed in large rolls and applied to boxes and packaging. Vinyl has a lot of advantages over traditional paper stickers, which easily crack and fade over time. Vinyl stickers won’t mark if water or oil is spilled on them.

Can I receive free sticker samples?

Unfortunately, we do not provide free stickers. Instead, you may place an order on custom sample page with your design to see actual product before placing a large order. See custom sample order here.

What is a die-cut sticker?

A die-cut stickers are cut to the exact shape of the custom design you have provided.

If the color of my stickers are different than what I ordered what can I do?

Although our team will try our best to reproduce the color, there may be slight color difference for the following reason;

The colour you see on a monitor is called ‘light colour’ which is composed of Red, Green and Blue (RGB). This RGB mode is used typically on computer monitors, laptop screens and digital devices. On the other hand, the colour mode used to print the product is ‘ink colour’ which is composed of Cyan, Magenta, Yellow and Black (CMYK). During printing processes, CMYK is used as the standard colour mode.

If you are worried about the slight color variation or want exactly the same color, we suggest ordering a small amount of stickers first, then make further order.

Do you offer design serivce?

If you do not have logo or artwork designs, we can assist you. You can send us some details and/or reference images and we will create a design for you.

We suggest sending us an email or using ‘Quote‘ menu on our website.

How do I order?

You can place an order using a simple steps listed below;

  1. Choose your product material
  2. Select product options (shape, size, adhesive, laminatiin and upload artwork)
  3. Place your order (enter shipping/billing information)
  4. Choose Payment option and checkout
  5. Review the proof, make any adjustments and confirm once you are happy with the product
  6. Receive your sticker

For more detailed instruction, please read here.

What happen after I place my order?

Once we have received your order and payment, we will create a proof based on your artwork which will be then sent to you for approval or modification.

If there is a problem with your artwork (etc. wrong format, size, broken or blurry image and etc), you will receive an email with an instruction on how to correctly upload an artwork.

Once you approve the proof, your order will be sent to the production department. Please carefully check the proof artwork as once you approve the artwork, no further change can be made. This includes change in your product order, artwork or shipping address.

How do I check my order status?

When you sign in, you will see your account name in the top right corner. When you hover your mouse cursor on your name, a dropdown menu will appear with the menu ‘My Account’. Click on ‘My order’.

You can review any of your previous purchases such as order detail, shipping information, estimated delivery date and parcel status. The order status can be only accessed through our website and is not provided by email.

I placed an order but have not received confirmation yet.

Once you have placed your order, you will promptly receive a notification via our website, as well as an email confirmation with a receipt of purchase attached. if you do not receive notification and/or email confirmation for more than?, first please check your Junk/Spam folder and if you still cannot locate it, please contact our Customer Service for assistance.

Can I get a quote?

Yes, once we have received your quote request, we will send you quotation via email including all the options you have requested.

Can I send an image file after ordering?

Yes, you can send the image after placing an order. Only when we have received your desired image, the proofing process will begin.

Do I need to approve my proof when reordering?

No, when you place a re-order, it automatically skips the proof approval process and will be sent directly to our production queue. You can simply place an re-order an item by going to ‘my account’ page.

Can I place a reorder with slight changes (design, size, product)?

No, Our reorder feature takes your previous production file and sends it straight to production. To place a reorder with changes, you’ll need to submit a new order and go through the proofing process.

How do I get my purchase invoice?

You will automatically receive a purchase invoice from us after you place an order.
Click on the “View and Pay Invoice” link found on the invoice sent to your inbox.

Where can I download the templates

We have a range of templates of different products for you to download and use as a guide when creating your own artwork. These templates can be downloaded from support menu.

What format of images can I upload?

File Format Accepts : PDF, AI, ESP, JPG
Maximum File Size : 10MB
Make sure your images are high resolution for maximum print. We recommend minimum of 300 dpi at 100% of the final output size.

We can work with larger files and more file types for custom orders processed by our art team. Please email us for more information.

What is your minimum font size?

Although font size could vary depending on your font design, color and style, we generally recommend that it is at least 6 pt font size for adequate legibility.

What is a front-side adhesive sticker?

Unlike the typical back-side adhesive sticker, we also offer front-side adhesive sticker upon your request.

The front-side adhesive stickers are typically used when you are applying the sticker on the inside of the window glass for display from the outside. For example, a sale sign sticker on the window of a store.

What is the safe area, trim and bleed?

To ensure that your sticker is printed correctly with all the important images included within a the cutting line, we require few specifications for your sticker margin.

Please refer to our File Requirements.

What is the difference between RGB and CMYK?

The colour you see on a monitor is called ‘light colour’ which is composed of Red, Green and Blue (RGB). This RGB mode is used typically on computer monitors, laptop screens and digital devices.

On the other hand, the colour mode used to print the product is ‘ink colour’ which is composed of Cyan, Magenta, Yellow and Black (CMYK). During printing processes, CMYK is used as the standard colour mode.

How do I check the resolution of my images?

File resolution – also known as DPI (Dots Per Inch) or PPI (Pixels Per Inch) refers to the number of dots or pixels in an image. Generally, the more dots per inch (high DPI), the more detail captured and the sharper the actual image.

For an image to print properly with good resolution, the image resolution must be at least 300 dots per inch (DPI) at 100% of the final output size.
If your file is not 300 dpi, we cannot not simply increase it to high resolution by changing the DPI. Doing so will cause image to be blurry and unclear. For this reason, it is important that you start designing your image with the minimun resolution of 300 dpi. If your image is of low resolution, you may need to contact the original designer of the image and obtain a high resolution image OR you may decrease the print size of the image.

During our proofing process, our editing program will detect and notify you if your image resolution is lower than 300 dpi. Once again, if you are unable to provide us with the image with higher resolution, we suggest reducing the size of the print size of the image and we will tell you the maximum size of the image (for the image to be printed properly and clearly).

Please download and read the attached PDF guide for checking the resolution for your JPG/PNG/GIF image upload using Adobe Photoshop.

Why did my upload not work?

If you are trying to upload something, you may experience an upload failure. Please try the following methods to upload your file.

*Clear your cache, restart your browser, and try again.
*Check your file is under your size limit (10 MB).
*Check your file is in a correct file type (.png or .gif)
*Try a different web browser

If your image file still cannot be uploaded, please contact our Customer Service team or send your image via email. We apologise for any inconvenience

I spotted a mistake on my artwork after I uploaded it. Can this be corrected?

If you spot a mistake on your artwork, you do not have to worry as you can make adjustments during proofing process. However, once you approve the proof, your order will be sent to the production department. Please carefully check the proof artwork as once you approve the artwork, no further change can be made (This includes change in your product order, artwork or shipping address).

Note that we provide up to 2 free proofing services and any further proofing will incur with additional fee.

In some cases, we will be more than happy to make changes ONLY if the printing job has not yet commenced.

I spotted a mistake on my artwork after I approved the proof. Can this be corrected?

Generally, no.

Once you approve the artwork proof, this means that your order will be sent to production team for printing. In some cases, we will be more than hppay to make changes ONLY if the printing job has not yet commenced. Please contact us ASAP to check whether adjustments can be made.

Can I order stickers of multiple designs on sheet?

Although generally a single design sticker is printed on a sheet, we do provide multiple design stickers on sheet. Note that depending on the size of your sticker design, the number of designs you may place on a sheet may be limited, as well as the price may vary depending on the design.

Please use ‘Quote’ menu to send the full details and we will assist you from there.

Do I need to used your template when uploading an image?

No, by all means, you do not have to use our template when uploading an image as this is only a guideline to assist you. Still, we do recommend using our template which comes in different formats (AI and PSD) and can be edited by you.

We understand that the template cannot be specific to all types of designs, therefore you can also upload your image without using template.

Can you print Pantone colors?

We convert Pantone colors to their equivalent CMYK values for printing. If you wish to specify your own CMYK values, please include the details in your artwork order.

What is a Proof?

A proof is a draft impression of the printed artwork which we provide once you place an order. Proof allows you to review and make changes to ensure that the correct image will be printed with no errors. Proof will also show your design with the trim marks in the correct location.

Only an online PDF proof will be supplied for approval with your order. We do not supply hardcopy proofs.

Why is final proof approval important?

Final proof approval is important as this is the final design that will be sent to the printing department. We want to ensure that you are happy with the final design of the artwork before printing occurs.

To avoid printing issues, we recommend customers to consult an experienced pre-press graphic designer if they do not understand bleed or how to prepare artwork correctly for commercial printing. Alternatively, please read our guidelines in Support menu or contact our Customer Service team for assistance.

Note that you are 100% responsible for the accuracy of the proofs once you ‘approve’ it. Stickerplus will not accept any liability for errors or mistakes that have been approved by the Customer.

Can I see a proof before ordering and payments process?

No, we will review and send you proof once you make a payment using one of the payment option. Once you make a payment, you will receive your proof within 48 hours, depending on the complexities of your designs. We provide up to 2 free proofing services and any further proofing will incur with additional fee.

What should I check in my artwork during proofing process?

Please carefully check all the details in your artwork during proofing such as;

  • spelling, grammar, punctuation
  • Image resolution/quality
  • Color
  • Margin (Please refer to our margin guideline)
  • Order detail (name, address, email, phone number and etc)

Although we would also revise your artwork, be aware that you are responsible to check any errors.

Will you update my price if my size changes during proofing?

Yes, during proofing we will notify you of any size changes and update your total price accordingly.

You do not have to worry if you are uncertain about the exact size of the design. We suggest that you enter an approximate size during checkout and then we’ll update your size and price during proofing to reflect the actual size of your stickers.

Can I modify my quantity during proofing?

Yes, you can ask us to modify your quantity any time prior to approving your proofs. If you increase the quantity, you will need to make an additional payment or if you decrease the quantity, a refund will be issued. You cannot modify the quantity after proof approval.

If you’d like to change your quantity during proofing, post a comment on your proof or contact us.

When do I pay?

Payment is required when you are placing an order. Once the payment is received, we will then send you a proof PDF.

What payment methods do you accept?

We accept the following payment methods on our secure site;

  • Visa, Mastercard, Amex
  • PayPal
  • Bank Transfer

Your bank details are not be stored on our server and will be kept confidential.

Is the price on the website GST inclusive?

Yes. All prices are inclusive of GST. There is no hidden cost.

How do I cancel my order?

If you decide to cancel, you can do so any time on “my account” page before proof approval at no charge.

You can cancel/make changes to your order at any time, however you cannot cancel after you make proof approval.

How do refunds work?

If you wish to cancel your order (before approval), we will issue a refund.

You can see the refund as a credit approximately 5-10 business days later, depending upon the bank. Once issued, a refund cannot be canceled. Disputes and chargebacks aren’t possible on credit card charges that are fully refunded.

When does production of my order start?

Your order will be sent right after you approve your artwork proof. From then, your artwork will be printed.

What is Turnaround time?

Turnaround time is a period from proof approval until your order is delivered to you. This means that it includes delivery time.

How much is shipping?

We provide all free shipping Australia wide.

Do you provide tracking information once orders have shipped?

Yes, you will be able to check your order status through our website. Go to ‘My Account’ and ‘My Order’. Then click on the order.

Can I request an urgent order?

If your job is time sensitive, we recommend you contact us directly prior to placing an order.We will try our best to meet your time constrain.

Still have a question?

Please contact us for more information.

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